成功的故事

国家医疗保健提供者

This client is one of the largest health benefits providers in the U.S, 覆盖超过7900万人的生命，包括联邦雇员计划(FEP)下的联邦雇员. 

客户的医疗保健提供者利用交互式语音应答(IVR)系统从患者和提供者的众多记录系统中访问医疗信息. 服务响应时间通常超过了IVR系统的30秒和60秒阈值, resulting in error messages being relayed to their providers, 而不是请求的信息. 此外，该系统缺乏错误报告，导致大量无法追踪的错误. This resulted in serious findings against the client during audits of the system. 

Moser与客户合作，使用现代微服务架构交付了一个新的应用程序. 这些服务部署在应用程序编程接口(API)管理工具的后面, 允许IVR系统安全接入. Each service had enhanced logging, diagnostics 和 error reporting. These metrics were compiled into daily performance 和 error reports. The reports provided traceability to error responses, 允许客户端解决mg官方游戏中心的服务所依赖的源系统中的问题, as well as greatly reducing audit findings for untracked errors. 新服务的性能水平远远高于其遗留服务, leading to a 50% or greater reduction in response times across all service calls. 

在参与过程中，Moser应用开发团队取得了以下成果:

• Orchestrated a Waterfall to Agile transformation, or a
  “混合瀑布”方法，以适应客户偏好和开发成熟度

• Modernized legacy code into current tools 和 architectures

• Created high-dem和, high-performance REST-based
  API系统 

• Created API management platforms 和 service delivery 

• Managed security within a highly-complex
  服务器/网络结构 

• Enabled granular system logging 和 comprehensive
  报告/分析捕获的数据 

运输公司 

该客户是向车队和独立运输公司提供半挂车的领先供应商. Moser与客户一起领导了一个项目，设计和开发一个现代客户门户应用程序. 该客户的客户需要实时获取大量的租赁设备数据. 这个新应用程序通过允许用户安全登录并执行相关和及时的业务功能来容纳多个客户角色. 

The Moser Application Development Team leveraged Human-Centered Design, 与客户及其客户合作，了解他们的业务流程，以便定义和设计应用程序.
The team shared an interactive prototype first, 收集额外的反馈, 和 used that feedback to evaluate 和 refine the final project requirements. 

在发现和设计阶段之后, Moser团队利用Scrum框架以敏捷的方式开发了这个应用程序. 在每个两周的开发冲刺之后, 进度与客户共享，并在下一个周期中处理所需的更改. 

Despite the portal’s data being stored at multiple locations, each user’s experience was carefully considered, 和 the data presentation was tailored for each role. Some of the critical data points for inclusion were: 

• 客户和公司信息

• 设备及拖车明细

• 通过GPS定位现场设备

• 商业合同和协议

• 维护和工作历史

• 发票、付款和付款历史

The Moser team leveraged data from five different systems in total, but the customer portal application completely masked this complexity. By presenting each user an intuitive interface containing timely information, the client’s customers were quickly able to find what they needed, resulting in more confidence 和 trust in their provider.